Policy regarding product reviews on the decoclico website

Consumer reviews of products published on our Decoclico site have 3 main objectives:

- to enable consumers to evaluate a product objectively

- to allow other Internet users to be advised in their choice of products

- to enable Decoclico to constantly improve customer satisfaction and the quality of its products.

No compensation is provided to the consumer in exchange for a review on our site.

How to submit a product review on the decoclico site and what it consists of

All consumers can submit a review on the decoclico site by filling in the form provided on the site.

These reviews may be submitted after the consumer has been contacted by Decoclico by an e-mail with the subject line "Following your order, we are interested in your opinion!" sent to the consumer approximately 4 weeks after his/her purchase on our site. To do so, the consumer must click on the "give my opinion" button contained in this e-mail under the visual and the title of the purchased product on which he wishes to give his opinion. The consumer is then redirected to the review collection page.

Product reviews on the Decoclico site include a star rating for the product, a numerical rating, a title, a "my review" section, the date the review was published by the consumer, and the nickname chosen by the consumer.

- The rating is given by the consumer on a scale of 1 to 5 (1 being the lowest rating and 5 being the highest).

- The "my review" section corresponds to the consumer?s assessment of the product in the fields provided for this purpose in the review collection form.

- The overall rating displayed on the site on each product sheet in the form of stars and numbers is the arithmetic average of all the ratings collected from product reviews published by Decoclico and visible on our site for the same product. The overall rating displayed on the home page of the Decoclico site, the categories, the sub-categories of the site or the page of a brand is the arithmetic average of all the ratings collected respectively on the site, the category, the sub-category of the site or the page of a brand.

- The date of publication of the review by the consumer, which corresponds to the moment when the consumer published his/her review by clicking on "validate" in the review collection form.

After filling in the product review collection form, the consumer must click on "validate". The date on which the review was validated will appear next to the nickname chosen for the review when it appears on the site after having been subjected to the Decoclico moderation process described below. Each consumer may post only one review on a product he or she has purchased.

A product review cannot be modified by its author once it has been validated.

As a reminder, no consideration is provided to the consumer in exchange for a review on our site.

Consumers may be contacted by Decoclico by email to verify the authenticity of the review. However, other users of the site cannot contact the authors of the reviews.

Content of product reviews and review moderation process

All product reviews on the decoclico site are subject to a moderation process. The purpose of this moderation process is to ensure that reviews comply with this review policy and is carried out by Decoclico employees.

With regard to the content of their product review, consumers must not submit a product review that does not comply with the rules below:

- a product review whose content is contrary to any law or regulation in force

- a review that may be considered defamatory, insulting, violent, rude, discriminatory or hateful.

- a product review for which the consumer is acting in bad faith due to misuse of the product

- a product review which demonstrates that the consumer has rendered the product non-compliant through misuse and/or transformation of the product after receipt

- a product review whose content the consumer knows to be inaccurate or misleading

- a product review for which he/she has received compensation from a third party or has been paid

- a product review that includes personal data

- a product review that includes references to other websites, stores or blogs and/or hyperlinks to other websites or blogs

A review may be rejected during the moderation process and therefore removed from the site:

- When its content does not comply with one of the rules set out in the previous paragraph

- When it concerns any after-sales problem such as a damaged or missing product, an exchange, a return, a refund or any delivery problem. In this case, the comment is transferred to Decoclico's customer service department, so that the consumer's request can be dealt with. If the comment states that the after-sales service has already been processed, the comment will not be forwarded or published.

- When it concerns a presumed or proven dangerousness of the product. In this case, the product notice is forwarded to the relevant product department, so that the necessary action can be taken;

- When it concerns a presumed error in the description, dimensions or photo of the product, in such a case, the product notice is forwarded to the product department for verification. If the error is confirmed, Decoclico?s customer service department will contact the consumer.

- When it includes a review of a product that is not the product for which it was submitted

- When it includes a reference to another product that is not the product on which it was posted

- When it refers to another brand, another brand name or another website, blog and/or contains a hyperlink to another website or blog;

- When it refers to the price of the product;

- When it expresses only that the consumer has not yet used the product

- When it does not contain an opinion but a question intended for one of Decoclico?s departments

- When it is meaningless and incomprehensible

- When it has already been reviewed by the same consumer

- When it is strictly identical to a review of the same product by the same consumer on another website

As a reminder, each consumer may post only one review on a product he or she has purchased.

All reviews, whether positive or negative, may be published on the site, provided they have not been rejected following the moderation process described above.

Opinions are published in their entirety.

Transfer of rights by the consumer to Decoclico on his product review

The consumer transfers to Decoclico the right to use the content of the product review that he/she leaves on the site without time limit and without any compensation, the right to reproduce this review as well as the right to communicate on this product review on the following media:

- On the decoclico website and on Decoclico accounts on social networks such as Facebook, Instagram etc.

- In newsletters sent by Decoclico to its prospects or customers

- On all Decoclico advertising media such as catalogs, online or magazine ads, point-of-sale displays, posters, television, etc.

- On all media intended for Decoclico's internal communication

Deadlines for publication and retention of product reviews and classification of product reviews on the decoclico site

If they comply with our product review policy, they are published and remain visible on our site.

Product reviews are published on the site for a period of 10 years from the date of validation by the consumer. After this period, the review is removed from the site and anonymized by Decoclico in order to archive and retain them for an unlimited period.

Product reviews on the Decoclico site are listed in chronological order, from the most recent to the oldest.