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Ver. EU18032025
These General Terms and Conditions of Sale (GTCS) govern the sale of furniture, lighting and decorative items on the websites listed below:
The e-commerce sites listed above are operated by MAISON EN VOGUE, a société par actions simplifiée (simplified joint stock company) with capital of EUR 40,000, headquartered at 81, avenue Kléber, 75116 Paris, France, and registered with the Paris Trade and Companies Registry under number 522 742 022.
French VAT identification number: FR15522742022.
Anglette VAT identification number: GB225595296.
German VAT identification number: DE0800841001.
Maison En Vogue is registered with the national register of furniture manufacturers under number FR033442_10E4TS. This number guarantees that Maison En Vogue, by joining Eco-mobilier, complies with its regulatory obligations under article L541-10-6 of the French Environment Code.
Maison En Vogue is also registered with various recycling organizations:
Citeo (Packaging): Unique identifier generated by ADEME: FR278214_01DYVM.
Contract for packaging EPR under number 543181.
Ecologic (D3E/DEEE - lighting) : SIDEREP number: FR278214, IDU number: FR278214_05XTSN.
Prices are quoted in euros (EUR), pounds sterling (GBP) or Swiss francs (CHF), as indicated on the site pages. On Swiss sites, prices are quoted exclusive of VAT, whereas on other sites, prices are quoted inclusive of VAT and exclusive of delivery charges. The applicable VAT rate varies according to the country of invoicing.
Special case for Swiss deliveries: delivery charges include customs clearance for exports from France and imports into Switzerland. On the other hand, at the time of delivery, Swiss value-added tax (VAT) and any customs duties will be claimed by the carrier. These charges must be paid by the customer directly on delivery.
Only the price displayed in the basket at the time of order validation is binding. In the event of any difference with a price displayed elsewhere on the site, or on a third-party site (product page, advertisement, etc.), the basket price shall prevail.
The products we offer are mainly handcrafted in small series. Due to this mode of production, slight variations in color, finish or dimensions may exist in relation to the photographs presented on the site.
Customers place orders by adding products to their baskets and validating them after accepting these GTC. All orders imply full acceptance of these GTC. The order is considered final after confirmation by our services and receipt of payment.
The right of withdrawal does not apply to orders for which the customer has entered information in the "Company name" field, which are considered to be professional orders.
The shipping time for products is indicated when the order is placed. It corresponds to the time lapse between your placing an order and the departure of the parcel from our warehouses. In the event of a delay, shipment is deferred until the product is restocked. The customer is informed and can choose to wait or cancel the order.
Delivery time after dispatch depends on the carrier and is purely indicative. We cannot be held responsible for any delays due to the carrier.
The customer is required to provide a correct delivery address and a valid cell phone number in order to receive delivery tracking notifications by SMS. In the event of an error leading to a delivery failure, the customer will be responsible for the cost of reshipment or redelivery. If delivery is rendered impossible for reasons of accessibility that have not been indicated (stairs too narrow, restricted access, etc.), all additional transport costs will also be invoiced to the customer.
In the event of an order containing several products, the shipment lead time will be that of the product with the longest lead time.
Products are delivered on the first floor. For certain bulky items and in certain geographical areas, the customer may opt for an upstairs delivery by appointment. A free storage service for products ordered is available for a period to be determined with customer service.
In certain cases, customer service may authorize the customer to collect the order directly from the warehouse.
Upon receipt, the customer must check the condition of the products in front of the carrier. In the event of any anomaly (damage, damaged parcel, missing or broken product), he/she must imperatively :
Payment can be made online by credit card, cheque, bank transfer, or via multi-payment solutions. Specific payment methods may be available in certain countries.
Payments are secured by SSL encryption, guaranteeing the confidentiality of transactions.
In the case of payment by bank transfer, the order will only be dispatched once payment has been received.
In the case of payment by cheque, the order will be dispatched only 10 days after the cheque has been cashed.
We carry out anti-fraud checks on orders. We may ask for proof of identity and address. In the absence of a reply within 7 days, the order may be cancelled.
In the event of supply problems or unforeseen technical difficulties, we reserve the right to cancel an order. The customer will then be informed and fully reimbursed, with no compensation higher than the amount of the initial order.
Customers have 20 days from receipt of their order to exercise their right of withdrawal, which exceeds the legal requirements in force. Returns must be sent to Entrepôt PIB, Voie de l'Institut, 27100 Val de Reuil, France.
Products must be returned in perfect condition, in their original, undamaged packaging. Any product or packaging damaged or showing signs of use will not be accepted for return or refund.
Return shipping costs, deducted from the customer's refund, are equal to the initial shipping costs. If the shipping costs were offered (as part of a promotion or otherwise), the amount of the return will be calculated on the basis of the usual delivery rate for this/these product(s).
In accordance with legal provisions, we guarantee the conformity of products and take responsibility for manufacturing defects or latent defects (articles L.217-4 et seq. of the French Consumer Code, articles 1641 et seq. of the French Civil Code).
All elements of the site (text, images, logos, design, layout, databases) are protected by intellectual property laws. Any reproduction, use, distribution or modification without written authorization is prohibited and constitutes an infringement that may incur the civil and criminal liability of the offender.
The personal information collected during the ordering process is required to process the order. In accordance with the General Data Protection Regulation (RGPD), customers have the right to access, rectify and delete their data by contacting our customer service department.
The customer is responsible for the confidentiality of his login and password. In the event of a leak caused by negligence on the part of the customer, we cannot be held responsible for any consequences arising therefrom.
The text form below can be sent to customer service via the contact form accessible at the bottom of every page of our site, or by post to the following address: 81 avenue Kleber 75116 Paris France
(Articles L.121-21 et seq. of the French Consumer Code)
Consumers have a period of fourteen days to exercise their right to withdraw from a contract concluded at a distance, following telephone canvassing or off-premises canvassing, without having to give reasons for their decision or incur costs other than those provided for in articles L. 121-21-3 to L. 121-21-5. Any clause by which the consumer waives his right of withdrawal is null and void.
The period mentioned in the first paragraph of this article runs from the day :
1° Of the conclusion of the contract, for contracts for the provision of services and those mentioned in article L. 121-16-2 ;
2° Of receipt of the goods by the consumer or a third party, other than the carrier, designated by the consumer, for contracts for the sale of goods and contracts for the provision of services including the delivery of goods.
In the case of an order for several goods delivered separately, or in the case of an order for a good made up of multiple lots or parts whose delivery is staggered over a defined period, the period runs from receipt of the last good, lot or part.
For contracts providing for the regular delivery of goods over a defined period, the period runs from receipt of the first good.
Article L121-21-1 of the French Consumer Code
Where information on the right of withdrawal has not been provided to the consumer under the conditions set out in 2° of I of Article L. 121-17, the withdrawal period is extended by twelve months from the expiry of the initial withdrawal period, determined in accordance with Article L. 121-21.
However, where the provision of this information occurs during this extension, the withdrawal period expires at the end of a period of fourteen days from the day on which the consumer received this information.
Article L121-21-2 of the French Consumer Code
The consumer informs the trader of his decision to withdraw by sending him, before expiry of the period stipulated in Article L. 121-21, the withdrawal form mentioned in 2° of I of Article L. 121-17 or any other unambiguous statement expressing his wish to withdraw.
The trader may also allow the consumer to fill in and submit the form or declaration provided for in the first paragraph of this article on his website. In this case, the trader shall immediately provide the consumer with an acknowledgement of receipt of the withdrawal on a durable medium.
The burden of proof that the right of withdrawal has been exercised in accordance with the conditions set out in this article shall be borne by the consumer.
Article L121-21-3 of the French Consumer Code
The consumer shall return or restitute the goods to the professional or to a person designated by the latter, without undue delay and, at the latest, within fourteen days of communicating his decision to withdraw in accordance with Article L. 121-21-2, unless the professional offers to collect the goods himself.
The consumer shall only bear the direct costs of returning the goods, unless the professional agrees to bear them or has failed to inform the consumer that these costs are to be borne by him. However, for off-premises contracts, where the goods are delivered to the consumer's home at the time the contract is concluded, the trader will collect the goods at his own expense if they cannot be returned normally by post due to their nature.
The consumer may only be held liable in the event of depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of these goods, provided that the professional has informed the consumer of his right of withdrawal, in accordance with 2° of I of article L. 121-17.
Article L121-21-4 of the French Consumer Code
When the right of withdrawal is exercised, the professional is required to reimburse the consumer for all sums paid, including delivery costs, without undue delay and no later than fourteen days from the date on which he is informed of the consumer's decision to withdraw.
For contracts for the sale of goods, unless the professional offers to collect the goods himself, he may defer reimbursement until he has collected the goods or until the consumer has provided proof of dispatch of the goods, whichever comes first.
Thereafter, the sums due are automatically increased by the legal rate of interest if reimbursement is made no later than ten days after expiry of the deadlines set out in the first two paragraphs, by 5% if the delay is between ten and twenty days, by 10% if the delay is between twenty and thirty days, by 20% if the delay is between thirty and sixty days, by 50% between sixty and ninety days and by five additional points for each further month of delay up to the price of the product, then by the legal rate of interest.
The trader shall make the refund using the same means of payment as the one used by the consumer for the initial transaction, unless the consumer expressly agrees to use another means of payment, and insofar as the refund does not incur any costs for the consumer.
The professional is not obliged to reimburse additional costs if the consumer has expressly chosen a more expensive delivery method than the standard one proposed by the professional.
Article L121-21-5 of the French Consumer Code
If the consumer wishes the performance of a service to begin before the end of the withdrawal period referred to in Article L. 121-21, the trader shall receive his express request on paper or on a durable medium.
A consumer who has exercised his right to withdraw from a contract for the provision of services whose performance has begun, at his express request, before the end of the withdrawal period, shall pay the trader an amount corresponding to the service provided up to the communication of his decision to withdraw; this amount is proportionate to the total price of the service agreed in the contract.
No sum is due by the consumer who has exercised his right of withdrawal if his express request has not been received in application of the first paragraph of this article or if the professional has not complied with the information obligation provided for in 4° of the I of article L. 121-17.
Article L121-21-6 of the French Consumer Code
A consumer who has exercised his right of withdrawal from a contract for the supply of digital content not provided on a physical medium is not liable for any sum if :
1° The professional has not obtained the consumer's prior express agreement to perform the contract before the end of the withdrawal period, and has not provided proof that the consumer has waived his or her right of withdrawal;
2° The contract does not include the information specified in the second paragraph of articles L. 121-18-1 and L. 121-19-2.
Article L121-21-7 of the French Consumer Code
The exercise of the right of withdrawal puts an end to the obligation of the parties either to perform the distance contract or the off-premises contract, or to conclude it when the consumer has made an offer.
Exercising the right to withdraw from a main distance or off-premises contract automatically terminates any accessory contract, at no cost to the consumer other than those provided for in articles L. 121-21-3 to L. 121-21-5.
Article L121-21-8 of the French Consumer Code
The right of withdrawal cannot be exercised for contracts :
1° For the supply of services fully executed before the end of the withdrawal period and whose execution has begun after prior express agreement by the consumer and express renunciation of his right of withdrawal;
2° Supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period;
3° Supply of goods made to the consumer's specifications or clearly personalized;
4° The supply of goods likely to deteriorate or expire rapidly;
5° Supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
6° The supply of goods which, after delivery and by their nature, are inseparably mixed with other items;
7° The supply of alcoholic beverages whose delivery is deferred for more than thirty days and whose value agreed at the conclusion of the contract depends on market fluctuations beyond the control of the professional;
8° Maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by the consumer, within the limit of spare parts and work strictly necessary to respond to the emergency;
9° Supply of audio or video recordings or computer software when unsealed by the consumer after delivery;
10° The supply of a newspaper, periodical or magazine, except for subscription contracts for these publications;
11° Concluded at a public auction;
12° The provision of accommodation services, other than residential accommodation, goods transport services, car rental, catering or leisure activities which must be provided on a specific date or at a specific time;
13° The supply of digital content not provided on a tangible medium, the performance of which has begun after the consumer's express prior agreement and express waiver of his right of withdrawal.
Article L211-4 of the French Consumer Code
The seller is obliged to deliver goods in conformity with the contract and is liable for any defects in conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when the latter has been made his responsibility under the contract or has been carried out under his responsibility.
Article L211-5 of the French Consumer Code
To conform to the contract, the goods must :
Be fit for the use normally expected of similar goods and, where applicable :
Correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model
have the qualities that a buyer may legitimately expect, having regard to public statements made by the seller, the producer or his representative, particularly in advertising or labelling
Or present the characteristics defined by mutual agreement between the parties, or be suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.
Article L211-12 of the French Consumer Code
Any action resulting from a lack of conformity must be brought within two years of delivery of the goods.
Article L. 211-16 of the French Consumer Code:
When the buyer asks the seller, during the course of the commercial warranty granted to him at the time of the acquisition or repair of a movable good, for a repair covered by the warranty, any period of immobilization of at least seven days is added to the remaining warranty period. This period runs from the date of the buyer's request for repair, or from the date the item in question is made available for repair, if the item is made available after the request for repair.
Warranty against hidden defects :
Article 1641 of the French Civil Code
The seller is liable for any hidden defects in the item sold which render it unfit for its intended use, or which impair this use to such an extent that the buyer would not have purchased it, or would have paid a lower price for it, had he been aware of them.
Article 1648 paragraph 1 of the French Civil Code
The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.
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